FAQ
Questions? We have answers
Everything about ordering, delivery and returns.
Orders & payment
How do I order?
Choose your pieces, tap “Add to cart” and continue to secure checkout. You'll get a confirmation email, and a tracking number once it ships.
Which payment methods do you accept?
Credit and debit cards: Visa, MasterCard and American Express.
Is paying on the site safe?
Yes. The site is encrypted (SSL) and your details are protected.
Can I cancel or change my order?
Contact us within one hour of ordering and we'll help. See the refund policy.
Shipping & delivery
How long does delivery take?
We ship nationwide; the estimated time is shown at checkout and in our shipping policy.
Is there free shipping?
Yes, on orders over 400 ₪.
Do you ship internationally?
Not at the moment — domestic only.
How can I track my order?
When your order ships you'll receive an email with a tracking number.
Returns & refunds
What is your return policy?
Returns within 14 days, with the item in its original condition and packaging. Details.
How do I get a refund?
Once the item is back and checked, we refund your original payment method within 5–7 business days.
Are there items that can't be returned?
Customised and clearance items may not be returnable.