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Payment and Orders

1. How to order products?

Ordering from Foukhari is simple and secure.

  1. Browse our collections and select your desired item(s).
  2. Choose the quantity and click “Add to Cart”.
  3. Once your selection is complete, proceed to checkout where you can securely enter your shipping and payment details.
  4. After placing your order, you will receive a confirmation email with all the details and tracking once your order is shipped.
2. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express).

3. Is it safe to make payments on your website?

Yes, our website uses secure encryption (SSL) to ensure that your payment and personal information are protected.

4. Can I cancel or modify my order after it's placed?

Once an order is placed, it is processed quickly. If you need to cancel or modify your order, please contact our customer service within 1 hour of placing the order for assistance.
See Refund Policy for more details

5. Do you offer international shipping for tennis products?

No.

Shipping and Delivery

1. What are your shipping options?

We offer store pick-up OR standard delivery within 4-7 business days .
You can choose your preferred method during checkout, and estimated delivery times will be provided based on your location.

2. How long does delivery take?

Standard shipping typically takes 7-14 business days.

See Shipping Policy for more details.

3. Do you offer international shipping?

No.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.

5. What should I do if my order is delayed?

If your order hasn't arrived within the estimated delivery time, please contact our customer service team with your order details, and we will assist you in locating your package.

Returns and Refunds

1. What is your return policy?

We accept returns within 14 days of purchase, as long as the item is in its original condition and packaging.
See Refund Policy for more details

2. How do I request a refund?

To request a refund, you need to first return the item following our return process. Once we receive and inspect the returned product, we will process your refund to the original payment method within 5-7 business days.

3. Are there any items that cannot be returned?

Yes, certain items like customized products or clearance items may not be eligible for returns. Please review our return policy for a full list of non-returnable items.